Shipping & Returns

Delivery

Afro Urban Store's aim is to always deliver your purchased items as quickly as possible. If the items that you have ordered are available in stock, the delivery time is normally 2-5 business days (Sweden) or 3-10 days (Internationally) from the time that you receive a confirmation of your purchase from us, depending on the shipping method you have chosen.The delivery time is calculated from the time you receive the confirmation of the purchase until the purchased item is available for you to pick-up at your nearest service point.


If the item that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Delivery time might be longer during periods of sales and public holidays.


For pre-orders, delivery usually takes place within 7-21 working days. Note! With pre-orders, the delivery time may be longer than 21 days. If you would like to cancel your order, it is possible until we have purchased your ordered product, we will then deduct a handling fee from the refund amount. For more information, read the refund policy.


If delays in delivery occur (without us notifying you of a longer delivery time), please contact us at info[at] afrourbanstore[dot]com. 


Afro Urban Store is not responsible for any delays caused by customs clearance processes.

Even though Afro Urban Store aims to deliver the items that you have purchased within the communicated time frame, delivery may take longer.


Afro Urban Store insures each package during the time it is in transit until it is delivered to you.

If your package is lost you need to contact us as soon as possible so that we can initiate an investigation with our delivery service partner. The investigation takes up to ten (10) business days and we will be in contact via e-mail once the investigation is finished.

If a package is not picked up at the pick-up point, we charge a handling fee of 300 SEK.